Learn how to handle login, technical and student issues.
What should I do if I see bad comments?
Hallo is always trying to keep the platform safe and pleasant for everyone. In order to make that happen, we need help from our community members. If teachers see inappropriate comments in their classes, they can either long press the comment or go to the profile page to block that student. Once a student is blocked, you are no longer able to see and interact with each other. In addition, if teachers prefer Hallo to review the student’s activities, they can go to their profile page to report the student. We review reports everyday and suspend or permanently ban users that violate our code of conduct.
What should I do if I encounter spammers?
Hallo is always trying to keep the platform safe and pleasant for everyone, and in order to make that happen, we need help from our community members. If teachers receive inappropriate messages from students, they should go to the profile page to block that student and then report them. Once a student is blocked, you are no longer able to see and interact with each other. We review reports everyday and suspend or permanently ban users that violate our code of conduct.
I can’t log into my account. What should I do?
To log back into an active Hallo account, you can go to the Login page and sign in with the same information you used to create your account. Here, you need to remember which option you used to create your account. Did you use Facebook? Did you use your phone number?
If the app asks you for your personal information like name again, then you know that you need to find the login option you used. If you are still having trouble with logging in, please email us at support@hallo.tv. We will be able to tell you which email/phone number you signed in with or if you signed in with Facebook/ Google. We will not be able to tell you any protected passwords under Facebook/Google.
Tip: You cannot log back into a deleted account.
How do I report or block people?
Teachers can go to a user’s profile page and click on the setting icon at the top right corner to find the option to report or block them.
If teachers see inappropriate comments in their classes, they can long press a comment of the student to block it.
Once a student is blocked, teachers are no longer able to see and interact with the student. If users are blocked, they are no longer able to see and interact with each other. At Hallo, we review reports everyday and suspend or permanently ban users that violate our code of conduct.
Can I use Hallo on my laptop or desktop?
Yes. Both teachers and students can now use our web app at www.hallo.video to start live classes. We recommend that teachers teach their classes on the web app so they can share the screen and go over their curriculum. For the Intensive Classes package, using a computer/laptop is required.
What should I do if I face technical issues?
If you find any technical issues or bugs, please follow the process below:
- Check the FAQs.
- Log out and log back into your account.
- Reinstal or update the app.
- Email us at support@hallo.tv
- Please submit information on this form.
Please give us 2 – 5 business days to respond. Our team wants to give you a special thanks for your patience! We are still developing our platform and we need your support and understanding. By reporting bugs, you can help us improve our product and be a part of making Hallo an app that will change the future of language learning.
I just got suspended. Why?
To protect the integrity of our community, as the provider of the service, Hallo reserves the right to suspend or ban any account at any time for any conduct that we determine to be inappropriate or harmful.
Such actions may include: removal of content and/or messages, revocation of admin/tutor/teacher status, ban of account(s), and/or suspension of account(s).
All suspensions are binding until expiration or removal upon appeal. Any attempt to circumvent an account suspension or chat ban by using other accounts, identities, personalities, or presence on another user’s account will also result in suspension. Suspension evasion will not only increase the length of suspension, but may lead to an indefinite ban.
Actions that lead to automatic suspension include: using a bad word more than three times, using Hallo for purposes unrelated to language learning, and consistently using languages other than English.
Hallo admins review every account and appeal. Generally, if it’s not a major breach, the user will be automatically unsuspended after 3 days.
I just got banned. Why?
To protect the integrity of our community, as the provider of the service, Hallo reserves the right to suspend or ban any account at any time for any conduct that we determine to be inappropriate or harmful.
Such actions may include: removal of content and/or messages, revocation of admin/tutor/teacher status, ban of account(s), and/or suspension of account(s).
Students and teachers that perform any of the following actions will run the risk of getting their accounts banned permanently:
- Breaking the Law
- Suspension Evasion
- Self-Destructive Behavior
- Violence and Threats
- Hateful Conduct and Harassment
- Unauthorized Sharing of Private Information
- Impersonation
- Spam, Scams, and Other Malicious Conduct
- Nudity, Pornography, and Other Sexual Content
- Extreme Violence, Gore, and Other Obscene Conduct
- Ignoring Warnings and Maintaining Bad Behaviors
At Hallo, we are proud to uphold a safe environment for every language learner at any age with any background.
My teacher status has been revoked. Why?
To the fullest extent permitted by applicable law, Hallo reserves the right, without notice and in our sole discretion, to revoke your teacher status and remove you as a teacher from the Hallo Services. This will include where we reasonably consider that you do not meet the following criteria:
- Go live with your intro video within 1 week once accepted.
- Have an up-to-date schedule on your schedules page.
- Have a professional profile, videos thumbnails, or dress.
- Demonstrate native level of fluency with few mistakes.
- Stay present in class, with your video on.
- Use legal, appropriate content as teaching materials.
- Show kindness and empathy towards all students and teachers.
- Have access to PayPal.
- Intentionally Keep students on Hallo .
At any time, if your teacher account is revoked, your Hallo account and your following will still remain intact.
If you would still like to teach on Hallo, please submit a new teacher application to hallo.tv/application. Your Hallo account and your following should still be intact even with a student’s account, and if you reapply to be a tutor/teacher you can choose to reapply with the same account. We would love to reconsider you and hopefully help you get on-boarded again as a teacher if Hallo becomes the right fit for you again.
